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Are B2B and B2C Services Different in Cloud?

Posted by admin | Posted in Business Web Hosting | Posted on 11-04-2012

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Recently, in a discussion, some people raised a question that, “What is the difference between B2B and B2C in cloud computing?” There was no clue what they were trying to say… So, I asked them to define the “Cloud B2B” as opposed to “Cloud B2C”.

B2B is a cloud according to those people. It is a public cloud in which a particular contract is done between the client and the cloud hosting server provider. For example, Amazon has a team seeking corporate clients. Clients accept these legal terms and conditions that differ from the standard terms and conditions of their websites. As defined, the B2C is a cloud that uses standard terms and conditions, such as the one you read before you tick the box “I accept the terms and conditions”.

The discussion promptly focused on the need for regulations to make sure that the users understand exactly, what you accept when you subscribe a service in the cloud and what kind of client should benefit from these regulations. In order to increase confidence in the public cloud, it is necessary to raise consciousness among users about who offers the service and what it states. Most of the cloud service providers usually, limit their responsibilities. Hence, clients do not understand the restrictions and, they face issues that have already occurred.

Cloud ComputingNegotiating your own T&C

When you negotiate your own contracts, you have the ability to understand in a better way that, what you are going to get and how to protect the cloudy boundaries of the T&C. However, the question that arises is whether the services can be separated between customers and businesses. If is it not possible, the whole discussion becomes unproductive, as the same service has two kinds of clients and needs regulations anyway.

In my personal opinion, the boundaries get fuzzy very quickly. Definitely, the companies do not use Angry Birds, however, many small and medium businesses use Skype, Windows Live, Dropbox, Office 365, etc…

Is Linkedin a service for businesses or consumers?

We had models in the B2B and B2C, but I am not sure whether we can use those concepts and implement them to Web 2.0. The primary question is that whether we can rely on the public cloud. That’s a concern, I would like you people to consider and find the solution…

Finally, from the complete debate, the conclusion was that, there is no difference between B2B and B2C services in the cloud. Clients may have difference terms and conditions to engage the same service. However, shouldn’t we ensure that all the clients are protected and know the conclusion of their decisions?

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